As usual, I have not been posting as frequent as I should. However, I am please to say that I can attribute that to another record year at TempWorks! As we continue to grow and expand, I wanted to update everyone on what's been going on here and what we can look forward to in the future.
TempWorks Enterprise continues to grow and expand to be the premier staffing software product offered to the staffing industry. Our developers, led by Paul Czywczynski, have done a great job in 2012 in creating more front office capabilities and functionality for TempWorks to continue its accelerated growth. This year we have released: a integrated dashboard, resume sourcing through Talent Drive, key integrations (ProveIt, eVerify, Lexus Nexus, and various other background providers), integrated "one-click" job postings, LinkedIn integration, a PEO module, and AP module, complete quarter and year-end processing, WebCenter 6, and HrConcourse. We continue to be the industry standard in terms of development and product advancement.
Our continued development has helped us reach into new markets such as direct hire firms, medical staffing firms, and increased professional staffing firms. When I started at TempWorks over 6 years ago, we were a company that focused on servicing your traditional light industrial and clerical firms. Since then we have a great blend of clients that work in all parts of the staffing industry. We no longer have a specific concentration on which focus our sales efforts. This has led to a new record in new customers, our highest volume in yearly revenue, and an increase in all departments from software to funding.
Gregg Dourgarian, our Founder and Chairman of the Board, named David Dourgarian our new CEO. David has been an innovator since becoming President and his continue expansion of our products and services had led to a well deserved promotion to CEO. Our latest division, TempWorks Managed Services (TMS) is off to a tremendous start and helps cement our company as truly a one-stop shop for all staffing firms.
We look forward to a new year and look forward to seeing what 2013 holds for TempWorks. I will try to update more frequently on what we are finding in the industry and how that may help your business. We are working on everything from further development, increased customer focus, down to implementing policies for Obamacare.
Moving forward into 2013, how are you going to help increase and grow your staffing firm? As we continue to move forward we hope everybody in the staffing industry does as well. Whether we can help you directly, or push you in the right direction, we are interested in hearing how you plan to grow and expand in 2013. What needs to take place to accomplish your goals?
-Casey
Wednesday, November 28, 2012
Wednesday, February 22, 2012
Vendor Management and Managed Service Providers
There has been a lot of discussion around TempWorks regarding Vendor Management Solutions and Managed Service Providers. With the nature of our business we have clients that ask us to integrate to various Vendor Management Systems (VMS) to help the process of submitting their employees to order for other companies. On the flip side, we also have clients that run a small portion or majority of their business being a Managed Service Provider (MSP) for vendors to help fill their own internal orders. My question is, how beneficial is using or being a vendor? How do companies in the staffing industry get into such services?
When you are looking to work with different VMS applications, what is driving your decision to do so? Typically, a staffing firm has a couple of reasons for involving themselves in this activity. The first is that they have qualified employees that are looking for work, but don't have internal orders to fill. The second reason could be that they are contractually obligated to work through a VMS application for their client. The third main reason is because the only way they can work with a client of interest in their area is to supply employees to the staffing firm that already has the contract for that client when they can't internally fill their orders.
When you become a MSP you basically take the reins to manage all orders for a client or clients. You are in charge of reviewing and managing all employees that are submitted by the vendors above through the VMS application. Finally, its your responsibility to ensure the placement of the best candidates for the position. Where are the benefits here?
When becoming an MSP you have the ability to capitalize on metrics that are important for client/staffing firm relations. Order-to-fill or Time-to-fill ratios are a measurable metric that will determine how successful a firm can quickly fill orders. Being an MSP will allow the staffing firm to fill the order as fast as possible with all qualified candidates they have internally. After they have the first run at the order, they can push out the order to other vendors to submit candidate to help complete the order. The ability to automatically pull employees from other vendors will ensure time isn't wasted recruiting additional people to fill the last remaining spots for the particular order. Sounds good right?
We have been doing a lot of consulting for companies that have shown interest in starting an MSP division or entity. Before we walk in the door we have a wide range of perceptions on how they are going to work. Some clients give preferential treatment to their employees, others try and maintain 100% vendor neutral. How do you know what's appropriate and how to best approach this new division? Even if the payout is attractive, is it beneficial to your core business to start submitting employees to other vendors? Is it beneficial for you to start putting your stamp on other vendor's employees to work for your client? We can help you identify what next steps you should take and what you need to consider. Feel free to give me a call at 651.287.8377 if you're looking to move into either of these spaces.
Wednesday, August 10, 2011
Onboarding... The Paperless Way
Our CEO, Gregg Dourgarian, just posted a new blog post regarding employee onboarding. You can check it out at:
http://blog.tempworks.com/company-news/how-to-really-piss-off-applicants/
After reading the post I thought back to all the times I applied for a job prior to coming to TempWorks. Whether it was for my first high school job, or the first application I filled out after I received my undergrad degree, one thing always was the same. You would fill out an application online. However, when you were called in for an interview, you would be asked to complete that same application on a piece of paper.
On top of the long exaggerated processes companies go through during the onboarding process as discussed by Gregg, they also waste a large amount of time going through tasks that are not necessary if the correct solutions were in place.
Currently TempWorks offers DocCenter. This is a great tool that allows an employee to fill out an online application and all onboarding documents (I-9s, W-4s, Employee handbooks, authorization for a drug screen, etc.) and signed off on electronically. All of the information goes in the same place and there is no additional paper application or any other paper document that is necessary. You can even get rid of the clip boards that hold the paper application in the office.
Recently, we talked with one of our customers that pointed out the limitation of our DocCenter product... It is only effective for employees that come into the office to sign off on the documents. Employees that live away from a branch location would still be required to print, sign, and mail the forms back to the company. Some federal forms would require an additional trip to the notary.
We are currently work with this customers on a partnership to build the next generation of DocCenter that will allow up to completely handle all prospective employees near and far to close the loop on the onboarding difficulties and provide a seamless solution for anyone in any industry.
Finding the best talent is already a difficult task. You don't want that talent to be lost by antiquated or cumbersome onboarding processes.
We should be able to provide some screenshots and more information in the upcoming months. If you have any questions, feel free to call us at 651.452.0366
http://blog.tempworks.com/company-news/how-to-really-piss-off-applicants/
After reading the post I thought back to all the times I applied for a job prior to coming to TempWorks. Whether it was for my first high school job, or the first application I filled out after I received my undergrad degree, one thing always was the same. You would fill out an application online. However, when you were called in for an interview, you would be asked to complete that same application on a piece of paper.
On top of the long exaggerated processes companies go through during the onboarding process as discussed by Gregg, they also waste a large amount of time going through tasks that are not necessary if the correct solutions were in place.
Currently TempWorks offers DocCenter. This is a great tool that allows an employee to fill out an online application and all onboarding documents (I-9s, W-4s, Employee handbooks, authorization for a drug screen, etc.) and signed off on electronically. All of the information goes in the same place and there is no additional paper application or any other paper document that is necessary. You can even get rid of the clip boards that hold the paper application in the office.
Recently, we talked with one of our customers that pointed out the limitation of our DocCenter product... It is only effective for employees that come into the office to sign off on the documents. Employees that live away from a branch location would still be required to print, sign, and mail the forms back to the company. Some federal forms would require an additional trip to the notary.
We are currently work with this customers on a partnership to build the next generation of DocCenter that will allow up to completely handle all prospective employees near and far to close the loop on the onboarding difficulties and provide a seamless solution for anyone in any industry.
Finding the best talent is already a difficult task. You don't want that talent to be lost by antiquated or cumbersome onboarding processes.
We should be able to provide some screenshots and more information in the upcoming months. If you have any questions, feel free to call us at 651.452.0366
Monday, July 25, 2011
The Often Overlooked Functionality
In a recent manager's meeting here at TempWorks, we discussed what should be key pieces of development in the upcoming months. One item that was a good topic of conversation was a dashboard feature.
Often our sales reps here at TempWorks hear a phrase that is similar to, "If you had a dashboard, it would be a fully functional CRM (customer relationship management)... like Salesforce". This always causes me to crack a smile because the further the conversation goes on, the more apparent it is that the prospect has a firm grasp on the idea that a dashboard is simply a way to present data that is contained in the database itself.
TempWorks does have a 'fully functional' CRM and does track the same information as a Salesforce CRM does. We simply don't display the information the same way, i.e. through a dashboard. We use reports that can display the same way, but allows you to select your criteria when generating the report.
This brings up the second type of prospect/client. We have some companies that partner with TempWorks, but still purchase a second CRM for 'increased functionality'.
Why would a company want to increase the cost of their software expenses, and have two separate systems that don't talk to each other? It's because of the often overlooked functionality and the trend that Salesforce.com created.
However, let's look at Salesforce.com (ticker: CRM). They are the leader in the CRM software as they can work with any industry and were one of the first people to really market cloud computing as one of the top benefits of their company. Salesforce.com is not a bad company as their revenues are growing around 30% or more a year, but their stock shows different signs and investors are not impressed with the increase revenue.
During the recession, CRM rose 130% in 2009 and 79% in 2010. So far in 2011, they less than 7%. The reason here is that Salesforce.com is not profitable. They just released a statement saying that they were just even last quarter and that they expect to lose money the rest of the year.
Salesforce.com created a product that wasn't an innovation in functionality, but rather an exploitation in delivery of their product. The trend was picked up by companies big and small.
TempWorks has had a CRM within its application for the past decade. It is integrated with our product, it doesn't cost extra, and it contains the same information as your Salesforce.com product. If the data is displayed the same, ask us and we can give you what you want. Everything is connected all in one place, and you don't have to incur more cost than you need to purchasing a stand alone CRM.
If you're still concerned about your sales team and the ability to track their activity and using a new application.... Contact our sales team and ask to see TwMobile. It's the most user friendly piece of functionality a sales rep can use. The best part of it is that it is all done through a smart phone. 651.452.0366 or sales@tempworks.com .
Often our sales reps here at TempWorks hear a phrase that is similar to, "If you had a dashboard, it would be a fully functional CRM (customer relationship management)... like Salesforce". This always causes me to crack a smile because the further the conversation goes on, the more apparent it is that the prospect has a firm grasp on the idea that a dashboard is simply a way to present data that is contained in the database itself.
TempWorks does have a 'fully functional' CRM and does track the same information as a Salesforce CRM does. We simply don't display the information the same way, i.e. through a dashboard. We use reports that can display the same way, but allows you to select your criteria when generating the report.
This brings up the second type of prospect/client. We have some companies that partner with TempWorks, but still purchase a second CRM for 'increased functionality'.
Why would a company want to increase the cost of their software expenses, and have two separate systems that don't talk to each other? It's because of the often overlooked functionality and the trend that Salesforce.com created.
However, let's look at Salesforce.com (ticker: CRM). They are the leader in the CRM software as they can work with any industry and were one of the first people to really market cloud computing as one of the top benefits of their company. Salesforce.com is not a bad company as their revenues are growing around 30% or more a year, but their stock shows different signs and investors are not impressed with the increase revenue.
During the recession, CRM rose 130% in 2009 and 79% in 2010. So far in 2011, they less than 7%. The reason here is that Salesforce.com is not profitable. They just released a statement saying that they were just even last quarter and that they expect to lose money the rest of the year.
Salesforce.com created a product that wasn't an innovation in functionality, but rather an exploitation in delivery of their product. The trend was picked up by companies big and small.
TempWorks has had a CRM within its application for the past decade. It is integrated with our product, it doesn't cost extra, and it contains the same information as your Salesforce.com product. If the data is displayed the same, ask us and we can give you what you want. Everything is connected all in one place, and you don't have to incur more cost than you need to purchasing a stand alone CRM.
If you're still concerned about your sales team and the ability to track their activity and using a new application.... Contact our sales team and ask to see TwMobile. It's the most user friendly piece of functionality a sales rep can use. The best part of it is that it is all done through a smart phone. 651.452.0366 or sales@tempworks.com .
Wednesday, July 6, 2011
Okay, so I admit it...
I was speaking with our CEO, Gregg Dourgarian, and we were talking about different marketing channels. It reminded me that it has been more that 5 months since my last blog post. So... I admit it. I'm not the best at updating my readers as to what is going within TempWorks and more specifically about the sales here.
To give me credit, somewhat, it has been a busy couple of months. Myself, our President, and our sales team have been running around the country for the better part of 2011. I personally traveled every other week from January 4th- May 15th. Besides having one of the best 1st quarters in company history (TempWorks is on track, once again to beat last year's record for number of client we partner with in a calendar year), the other positive of this is receiving all of the feedback from our customers.
One of the things we put into place is re-creating the position of "Account Executive". This position will help us ensure that we are in more constant contact with our current clients, as well as provide a dedicated project manager to all new implementation, upgrade, and customization request. This will help the sales rep and the implementation department to ensure we are providing the best in class service for everyone and every request.
Our development team is working on some exciting new feature for Enterprise and some exciting new web modules as well. We are currently working on our latest release for 'Web Center 6' are planning a great new unveiling at Staffing World 2011 in New Orleans in October.
In terms of some sales thoughts and idea; Gregg, David, and myself discussed over lunch how to expand our products and services. We certainly have some great idea to help TempWorks be innovating in the immediate months and years, but I wanted to try and get feedback from you readers as to what we can incorporate into our services and product offering that you would like to see. Any thoughts?
Feel free to reply to this post, otherwise you can contact me at casey@tempworks.com!
To give me credit, somewhat, it has been a busy couple of months. Myself, our President, and our sales team have been running around the country for the better part of 2011. I personally traveled every other week from January 4th- May 15th. Besides having one of the best 1st quarters in company history (TempWorks is on track, once again to beat last year's record for number of client we partner with in a calendar year), the other positive of this is receiving all of the feedback from our customers.
One of the things we put into place is re-creating the position of "Account Executive". This position will help us ensure that we are in more constant contact with our current clients, as well as provide a dedicated project manager to all new implementation, upgrade, and customization request. This will help the sales rep and the implementation department to ensure we are providing the best in class service for everyone and every request.
Our development team is working on some exciting new feature for Enterprise and some exciting new web modules as well. We are currently working on our latest release for 'Web Center 6' are planning a great new unveiling at Staffing World 2011 in New Orleans in October.
In terms of some sales thoughts and idea; Gregg, David, and myself discussed over lunch how to expand our products and services. We certainly have some great idea to help TempWorks be innovating in the immediate months and years, but I wanted to try and get feedback from you readers as to what we can incorporate into our services and product offering that you would like to see. Any thoughts?
Feel free to reply to this post, otherwise you can contact me at casey@tempworks.com!
Monday, January 31, 2011
On the Road Again...
The end of January follows the sales team continuing our efforts to personally meet with all of our clients and prospects.
President of TempWorks, David Dourgarian, and myself traveled all of last week. We started off in Miami, drove to Tampa, flew to NYC, and finally back home. We didn't put 1200+ miles on the rental car like I did with Jose earlier in the month, but the air miles more than made up for it. We had a great mix of meetings with both clients and prospects. Unfortunately we had the luck of hitting the tornadoes in Miami and the 16+ inches of snow in NYC during the trip.
We had an interesting meeting with a prospect in Florida that is looking to use our "Day Pay Facility". We haven't really coined a name for this module quite yet, but it is shaping up to be able to boost our market share of the day pay firms. If you want to take a look at it you can feel free to contact me or anyone in sales at TempWorks.
Speaking of contacting us... TempWorks launched our new website last week. We had Paul Phipps working hard to drive more traffic to our website and put out more creative information. I have to say it look pretty good! Feel free to check it out at the same sight. www.tempworks.com
As for the next couple of weeks, I have the distinct pleasure of being the best man in a wedding next week so it won't yield too much activity from my end. The reason I mention this is that David Dourgarian is getting married! Lucky for us Minnesotans it is a destination wedding. Please join me in wishing him an early congratulations.
Towards the middle of February I am looking to make some visits to Texas. If you want to discuss our products/services, schedule a time to meet, or just shoot the breeze; contact me at casey@tempworks.com or 651.287.8377.
President of TempWorks, David Dourgarian, and myself traveled all of last week. We started off in Miami, drove to Tampa, flew to NYC, and finally back home. We didn't put 1200+ miles on the rental car like I did with Jose earlier in the month, but the air miles more than made up for it. We had a great mix of meetings with both clients and prospects. Unfortunately we had the luck of hitting the tornadoes in Miami and the 16+ inches of snow in NYC during the trip.
We had an interesting meeting with a prospect in Florida that is looking to use our "Day Pay Facility". We haven't really coined a name for this module quite yet, but it is shaping up to be able to boost our market share of the day pay firms. If you want to take a look at it you can feel free to contact me or anyone in sales at TempWorks.
Speaking of contacting us... TempWorks launched our new website last week. We had Paul Phipps working hard to drive more traffic to our website and put out more creative information. I have to say it look pretty good! Feel free to check it out at the same sight. www.tempworks.com
As for the next couple of weeks, I have the distinct pleasure of being the best man in a wedding next week so it won't yield too much activity from my end. The reason I mention this is that David Dourgarian is getting married! Lucky for us Minnesotans it is a destination wedding. Please join me in wishing him an early congratulations.
Towards the middle of February I am looking to make some visits to Texas. If you want to discuss our products/services, schedule a time to meet, or just shoot the breeze; contact me at casey@tempworks.com or 651.287.8377.
Monday, January 17, 2011
Coming to a town near you...
As we turn the corner and get into the full swing of the new calendar year there are some changes that will be happening within the sales team at TempWorks.
Statistically, quarter 1 is slowest period of time for staffing software sales throughout the year. 2010 was a successful year with 70 new customers coming on board. Although we hope we continue to see high volumes of prospects and customers, we're gearing up to make improvements and changes during the 1st quarter of 2011.
Last week started the sales initiative to have sales get more involved with customer service. If you read our CEO's blog, http://staffingtalk.com, you will understand that customer service starts with our upper management and continues through the entire organization.
Myself and one of our sales reps, Jose Maldonado, took a trip out to MD, VA, PA, and NJ last week. We visited 2 propsects and 12 current customers. We put over 1,200 miles on the rental car. We heard praises and we fielded questions. We discussed Enterprise with customers on older versions. We discussed wish lists with customers looking to help us add new functionality to our application. Most importantly we were able to see clients who, in some cases, haven't had a TempWorks employee onsite in over 2 years!
Next week I will be traveling to Florida and New York to continue to meet with our current customers.
Over the next few months there will be a sales rep in your area. If you are a current customer, please expect a call for someone to come and spend some time on site. If you are a prospect, let us know if you would be interested in a visit while we service the area.
Stay posted for further updates from the sales team as we look forward to a great year at TempWorks and for the industry as a whole!
Statistically, quarter 1 is slowest period of time for staffing software sales throughout the year. 2010 was a successful year with 70 new customers coming on board. Although we hope we continue to see high volumes of prospects and customers, we're gearing up to make improvements and changes during the 1st quarter of 2011.
Last week started the sales initiative to have sales get more involved with customer service. If you read our CEO's blog, http://staffingtalk.com, you will understand that customer service starts with our upper management and continues through the entire organization.
Myself and one of our sales reps, Jose Maldonado, took a trip out to MD, VA, PA, and NJ last week. We visited 2 propsects and 12 current customers. We put over 1,200 miles on the rental car. We heard praises and we fielded questions. We discussed Enterprise with customers on older versions. We discussed wish lists with customers looking to help us add new functionality to our application. Most importantly we were able to see clients who, in some cases, haven't had a TempWorks employee onsite in over 2 years!
Next week I will be traveling to Florida and New York to continue to meet with our current customers.
Over the next few months there will be a sales rep in your area. If you are a current customer, please expect a call for someone to come and spend some time on site. If you are a prospect, let us know if you would be interested in a visit while we service the area.
Stay posted for further updates from the sales team as we look forward to a great year at TempWorks and for the industry as a whole!
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