Our CEO, Gregg Dourgarian, just posted a new blog post regarding employee onboarding. You can check it out at:
http://blog.tempworks.com/company-news/how-to-really-piss-off-applicants/
After reading the post I thought back to all the times I applied for a job prior to coming to TempWorks. Whether it was for my first high school job, or the first application I filled out after I received my undergrad degree, one thing always was the same. You would fill out an application online. However, when you were called in for an interview, you would be asked to complete that same application on a piece of paper.
On top of the long exaggerated processes companies go through during the onboarding process as discussed by Gregg, they also waste a large amount of time going through tasks that are not necessary if the correct solutions were in place.
Currently TempWorks offers DocCenter. This is a great tool that allows an employee to fill out an online application and all onboarding documents (I-9s, W-4s, Employee handbooks, authorization for a drug screen, etc.) and signed off on electronically. All of the information goes in the same place and there is no additional paper application or any other paper document that is necessary. You can even get rid of the clip boards that hold the paper application in the office.
Recently, we talked with one of our customers that pointed out the limitation of our DocCenter product... It is only effective for employees that come into the office to sign off on the documents. Employees that live away from a branch location would still be required to print, sign, and mail the forms back to the company. Some federal forms would require an additional trip to the notary.
We are currently work with this customers on a partnership to build the next generation of DocCenter that will allow up to completely handle all prospective employees near and far to close the loop on the onboarding difficulties and provide a seamless solution for anyone in any industry.
Finding the best talent is already a difficult task. You don't want that talent to be lost by antiquated or cumbersome onboarding processes.
We should be able to provide some screenshots and more information in the upcoming months. If you have any questions, feel free to call us at 651.452.0366
Wednesday, August 10, 2011
Monday, July 25, 2011
The Often Overlooked Functionality
In a recent manager's meeting here at TempWorks, we discussed what should be key pieces of development in the upcoming months. One item that was a good topic of conversation was a dashboard feature.
Often our sales reps here at TempWorks hear a phrase that is similar to, "If you had a dashboard, it would be a fully functional CRM (customer relationship management)... like Salesforce". This always causes me to crack a smile because the further the conversation goes on, the more apparent it is that the prospect has a firm grasp on the idea that a dashboard is simply a way to present data that is contained in the database itself.
TempWorks does have a 'fully functional' CRM and does track the same information as a Salesforce CRM does. We simply don't display the information the same way, i.e. through a dashboard. We use reports that can display the same way, but allows you to select your criteria when generating the report.
This brings up the second type of prospect/client. We have some companies that partner with TempWorks, but still purchase a second CRM for 'increased functionality'.
Why would a company want to increase the cost of their software expenses, and have two separate systems that don't talk to each other? It's because of the often overlooked functionality and the trend that Salesforce.com created.
However, let's look at Salesforce.com (ticker: CRM). They are the leader in the CRM software as they can work with any industry and were one of the first people to really market cloud computing as one of the top benefits of their company. Salesforce.com is not a bad company as their revenues are growing around 30% or more a year, but their stock shows different signs and investors are not impressed with the increase revenue.
During the recession, CRM rose 130% in 2009 and 79% in 2010. So far in 2011, they less than 7%. The reason here is that Salesforce.com is not profitable. They just released a statement saying that they were just even last quarter and that they expect to lose money the rest of the year.
Salesforce.com created a product that wasn't an innovation in functionality, but rather an exploitation in delivery of their product. The trend was picked up by companies big and small.
TempWorks has had a CRM within its application for the past decade. It is integrated with our product, it doesn't cost extra, and it contains the same information as your Salesforce.com product. If the data is displayed the same, ask us and we can give you what you want. Everything is connected all in one place, and you don't have to incur more cost than you need to purchasing a stand alone CRM.
If you're still concerned about your sales team and the ability to track their activity and using a new application.... Contact our sales team and ask to see TwMobile. It's the most user friendly piece of functionality a sales rep can use. The best part of it is that it is all done through a smart phone. 651.452.0366 or sales@tempworks.com .
Often our sales reps here at TempWorks hear a phrase that is similar to, "If you had a dashboard, it would be a fully functional CRM (customer relationship management)... like Salesforce". This always causes me to crack a smile because the further the conversation goes on, the more apparent it is that the prospect has a firm grasp on the idea that a dashboard is simply a way to present data that is contained in the database itself.
TempWorks does have a 'fully functional' CRM and does track the same information as a Salesforce CRM does. We simply don't display the information the same way, i.e. through a dashboard. We use reports that can display the same way, but allows you to select your criteria when generating the report.
This brings up the second type of prospect/client. We have some companies that partner with TempWorks, but still purchase a second CRM for 'increased functionality'.
Why would a company want to increase the cost of their software expenses, and have two separate systems that don't talk to each other? It's because of the often overlooked functionality and the trend that Salesforce.com created.
However, let's look at Salesforce.com (ticker: CRM). They are the leader in the CRM software as they can work with any industry and were one of the first people to really market cloud computing as one of the top benefits of their company. Salesforce.com is not a bad company as their revenues are growing around 30% or more a year, but their stock shows different signs and investors are not impressed with the increase revenue.
During the recession, CRM rose 130% in 2009 and 79% in 2010. So far in 2011, they less than 7%. The reason here is that Salesforce.com is not profitable. They just released a statement saying that they were just even last quarter and that they expect to lose money the rest of the year.
Salesforce.com created a product that wasn't an innovation in functionality, but rather an exploitation in delivery of their product. The trend was picked up by companies big and small.
TempWorks has had a CRM within its application for the past decade. It is integrated with our product, it doesn't cost extra, and it contains the same information as your Salesforce.com product. If the data is displayed the same, ask us and we can give you what you want. Everything is connected all in one place, and you don't have to incur more cost than you need to purchasing a stand alone CRM.
If you're still concerned about your sales team and the ability to track their activity and using a new application.... Contact our sales team and ask to see TwMobile. It's the most user friendly piece of functionality a sales rep can use. The best part of it is that it is all done through a smart phone. 651.452.0366 or sales@tempworks.com .
Wednesday, July 6, 2011
Okay, so I admit it...
I was speaking with our CEO, Gregg Dourgarian, and we were talking about different marketing channels. It reminded me that it has been more that 5 months since my last blog post. So... I admit it. I'm not the best at updating my readers as to what is going within TempWorks and more specifically about the sales here.
To give me credit, somewhat, it has been a busy couple of months. Myself, our President, and our sales team have been running around the country for the better part of 2011. I personally traveled every other week from January 4th- May 15th. Besides having one of the best 1st quarters in company history (TempWorks is on track, once again to beat last year's record for number of client we partner with in a calendar year), the other positive of this is receiving all of the feedback from our customers.
One of the things we put into place is re-creating the position of "Account Executive". This position will help us ensure that we are in more constant contact with our current clients, as well as provide a dedicated project manager to all new implementation, upgrade, and customization request. This will help the sales rep and the implementation department to ensure we are providing the best in class service for everyone and every request.
Our development team is working on some exciting new feature for Enterprise and some exciting new web modules as well. We are currently working on our latest release for 'Web Center 6' are planning a great new unveiling at Staffing World 2011 in New Orleans in October.
In terms of some sales thoughts and idea; Gregg, David, and myself discussed over lunch how to expand our products and services. We certainly have some great idea to help TempWorks be innovating in the immediate months and years, but I wanted to try and get feedback from you readers as to what we can incorporate into our services and product offering that you would like to see. Any thoughts?
Feel free to reply to this post, otherwise you can contact me at casey@tempworks.com!
To give me credit, somewhat, it has been a busy couple of months. Myself, our President, and our sales team have been running around the country for the better part of 2011. I personally traveled every other week from January 4th- May 15th. Besides having one of the best 1st quarters in company history (TempWorks is on track, once again to beat last year's record for number of client we partner with in a calendar year), the other positive of this is receiving all of the feedback from our customers.
One of the things we put into place is re-creating the position of "Account Executive". This position will help us ensure that we are in more constant contact with our current clients, as well as provide a dedicated project manager to all new implementation, upgrade, and customization request. This will help the sales rep and the implementation department to ensure we are providing the best in class service for everyone and every request.
Our development team is working on some exciting new feature for Enterprise and some exciting new web modules as well. We are currently working on our latest release for 'Web Center 6' are planning a great new unveiling at Staffing World 2011 in New Orleans in October.
In terms of some sales thoughts and idea; Gregg, David, and myself discussed over lunch how to expand our products and services. We certainly have some great idea to help TempWorks be innovating in the immediate months and years, but I wanted to try and get feedback from you readers as to what we can incorporate into our services and product offering that you would like to see. Any thoughts?
Feel free to reply to this post, otherwise you can contact me at casey@tempworks.com!
Monday, January 31, 2011
On the Road Again...
The end of January follows the sales team continuing our efforts to personally meet with all of our clients and prospects.
President of TempWorks, David Dourgarian, and myself traveled all of last week. We started off in Miami, drove to Tampa, flew to NYC, and finally back home. We didn't put 1200+ miles on the rental car like I did with Jose earlier in the month, but the air miles more than made up for it. We had a great mix of meetings with both clients and prospects. Unfortunately we had the luck of hitting the tornadoes in Miami and the 16+ inches of snow in NYC during the trip.
We had an interesting meeting with a prospect in Florida that is looking to use our "Day Pay Facility". We haven't really coined a name for this module quite yet, but it is shaping up to be able to boost our market share of the day pay firms. If you want to take a look at it you can feel free to contact me or anyone in sales at TempWorks.
Speaking of contacting us... TempWorks launched our new website last week. We had Paul Phipps working hard to drive more traffic to our website and put out more creative information. I have to say it look pretty good! Feel free to check it out at the same sight. www.tempworks.com
As for the next couple of weeks, I have the distinct pleasure of being the best man in a wedding next week so it won't yield too much activity from my end. The reason I mention this is that David Dourgarian is getting married! Lucky for us Minnesotans it is a destination wedding. Please join me in wishing him an early congratulations.
Towards the middle of February I am looking to make some visits to Texas. If you want to discuss our products/services, schedule a time to meet, or just shoot the breeze; contact me at casey@tempworks.com or 651.287.8377.
President of TempWorks, David Dourgarian, and myself traveled all of last week. We started off in Miami, drove to Tampa, flew to NYC, and finally back home. We didn't put 1200+ miles on the rental car like I did with Jose earlier in the month, but the air miles more than made up for it. We had a great mix of meetings with both clients and prospects. Unfortunately we had the luck of hitting the tornadoes in Miami and the 16+ inches of snow in NYC during the trip.
We had an interesting meeting with a prospect in Florida that is looking to use our "Day Pay Facility". We haven't really coined a name for this module quite yet, but it is shaping up to be able to boost our market share of the day pay firms. If you want to take a look at it you can feel free to contact me or anyone in sales at TempWorks.
Speaking of contacting us... TempWorks launched our new website last week. We had Paul Phipps working hard to drive more traffic to our website and put out more creative information. I have to say it look pretty good! Feel free to check it out at the same sight. www.tempworks.com
As for the next couple of weeks, I have the distinct pleasure of being the best man in a wedding next week so it won't yield too much activity from my end. The reason I mention this is that David Dourgarian is getting married! Lucky for us Minnesotans it is a destination wedding. Please join me in wishing him an early congratulations.
Towards the middle of February I am looking to make some visits to Texas. If you want to discuss our products/services, schedule a time to meet, or just shoot the breeze; contact me at casey@tempworks.com or 651.287.8377.
Monday, January 17, 2011
Coming to a town near you...
As we turn the corner and get into the full swing of the new calendar year there are some changes that will be happening within the sales team at TempWorks.
Statistically, quarter 1 is slowest period of time for staffing software sales throughout the year. 2010 was a successful year with 70 new customers coming on board. Although we hope we continue to see high volumes of prospects and customers, we're gearing up to make improvements and changes during the 1st quarter of 2011.
Last week started the sales initiative to have sales get more involved with customer service. If you read our CEO's blog, http://staffingtalk.com, you will understand that customer service starts with our upper management and continues through the entire organization.
Myself and one of our sales reps, Jose Maldonado, took a trip out to MD, VA, PA, and NJ last week. We visited 2 propsects and 12 current customers. We put over 1,200 miles on the rental car. We heard praises and we fielded questions. We discussed Enterprise with customers on older versions. We discussed wish lists with customers looking to help us add new functionality to our application. Most importantly we were able to see clients who, in some cases, haven't had a TempWorks employee onsite in over 2 years!
Next week I will be traveling to Florida and New York to continue to meet with our current customers.
Over the next few months there will be a sales rep in your area. If you are a current customer, please expect a call for someone to come and spend some time on site. If you are a prospect, let us know if you would be interested in a visit while we service the area.
Stay posted for further updates from the sales team as we look forward to a great year at TempWorks and for the industry as a whole!
Statistically, quarter 1 is slowest period of time for staffing software sales throughout the year. 2010 was a successful year with 70 new customers coming on board. Although we hope we continue to see high volumes of prospects and customers, we're gearing up to make improvements and changes during the 1st quarter of 2011.
Last week started the sales initiative to have sales get more involved with customer service. If you read our CEO's blog, http://staffingtalk.com, you will understand that customer service starts with our upper management and continues through the entire organization.
Myself and one of our sales reps, Jose Maldonado, took a trip out to MD, VA, PA, and NJ last week. We visited 2 propsects and 12 current customers. We put over 1,200 miles on the rental car. We heard praises and we fielded questions. We discussed Enterprise with customers on older versions. We discussed wish lists with customers looking to help us add new functionality to our application. Most importantly we were able to see clients who, in some cases, haven't had a TempWorks employee onsite in over 2 years!
Next week I will be traveling to Florida and New York to continue to meet with our current customers.
Over the next few months there will be a sales rep in your area. If you are a current customer, please expect a call for someone to come and spend some time on site. If you are a prospect, let us know if you would be interested in a visit while we service the area.
Stay posted for further updates from the sales team as we look forward to a great year at TempWorks and for the industry as a whole!
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